Recorded during OWIN26 Customer Conference, this exclusive video interview brings together Charles Harper, Head of Offshore Investments at Standard Bank, and Tariq Khan, Business Development Director UK & MENA, Objectway, for an insightful conversation on how financial institutions can successfully scale their business in an increasingly complex and competitive landscape. Bringing together the perspectives of a leading financial institution and a technology partner, the discussion explores how technology, operating models, governance, and collaboration create the foundations for sustainable growth and long-term client value.

Reflecting on Standard Bank’s transformation journey, Charles Harper explains why technology alone cannot deliver scale. True transformation comes from designing technology, operating processes, and risk management as a unified framework rather than extending legacy environments with disconnected capabilities. Complementing this perspective, Tariq highlights the importance of approaching transformation as a structured partnership, where governance, alignment, and shared objectives are established from the outset to ensure successful execution.

The conversation explores the key challenges that organizations face when turning strategy into execution, from stakeholder alignment and evolving project scope to effective resource management. Both speakers emphasize that successful transformation depends on a collaborative delivery model capable of adapting to changing business requirements while maintaining a clear focus on strategic outcomes and measurable business value.

Looking ahead, Charles Harper discusses the technology capabilities required to support Standard Bank’s growth ambitions in the mass affluent segment, including scalable platforms, operational flexibility across multiple jurisdictions, and the ability to launch new products efficiently. Tariq Khan explains how standardized implementation frameworks, combined with configurable solutions, enable financial institutions to accelerate transformation while addressing their unique business priorities.

The interview concludes by highlighting that standardization and personalization are not opposing objectives but complementary drivers of successful transformation. Proven governance models and best practices provide consistency and efficiency, while flexible technology enables firms to tailor client journeys and operating models to their specific needs. Together, these capabilities help financial institutions build resilient, future-ready businesses that can continue to evolve in a rapidly changing market.