Building on the theme of “Front Office Productivity”, participants focused on the benefits and challenges of investing in customer-facing operations, emphasizing the need for a seamless technology infrastructure. This led to further discussion on operational efficiency in back-office functions, highlighting the lack of investment in these areas despite rising operating costs.
While the participating wealth managers reported significant improvements in their client experience and digital services, with a notable reduction in investor dissatisfaction, they addressed the challenge of scalability, maintaining or reducing costs as assets under management grow, and stressed the importance of focusing staff on high-value tasks rather than administrative work.
Access the full report to find out more about the key findings from the roundtables.
