This research, developed jointly by Objectway and Monitor Deloitte, combines strategic analysis with empirical evidence to assess how firms are responding to this challenge. The analysis focuses on the role of as a service models—spanning SaaS and SaaS/BPaaS configurations—as structural levers to manage complexity, enable AI industrialisation and redesign operating models for scale.
The key findings reveal a clear and widening gap between institutions that continue to layer resources onto legacy architectures and those that have embraced as a service as a strategic operating choice. The evidence shows that as a service models enable firms to absorb regulatory change, support international growth and deploy AI capabilities at scale without proportionally increasing costs.
Crucially, the research demonstrates that technology sourcing decisions are no longer operational in nature: they are CEO level strategic choices that directly shape long term competitiveness, profitability and resilience.
To explore the full findings in depth and understand how leading institutions are redesigning their operating models to unlock scale, we invite you to download the complete research report.
