Without a clear return on investment, success for digital can be defined in many ways.
Compeer data reveals the benefits of digital change across the industry, with a strong correlation between IT investment and front office productivity. With a lag time associated in realising the benefits of IT investment, this correlation has only increased in recent years as the benefits of technology amplify with the pace of digital change.
Using digital change to enable front-office scalability
Firms that spend more on IT and Operations per front office professional see a greater average managed revenue per each professional and greater profit margins