In this interview Nico Permentier, KBC Bank Head of UX Creation and Services Design, defines the role of AI in their business organization and how it has improved customer experience.

The latest result of the partnership with Objectway is Kate, the artificial intelligence that enables KBC to capture their customers’ requests and thus make their operational process more efficient.

These data are “KBC electricity”, the fuel that enables KBC to solve customers’ requests and meet their needs. These and many more will be the benefits of AI in the ongoing partnership with Objectway.