This season has been extremely satisfying for us. We succeeded in making our voice heard and properly speak up on remarkable influential media. As we expect to go through a slow news cycles we believe it is a good idea to remember our most significant contributions to the press.

Why Objectway Thinks Clients are Too Important to be Delegated to Algorithms

Objectway met The Fintech Times to provide insights into the adoption of Artificial Intelligence technology in the Wealth Management market.

Let’s bring back one particularly meaningful exchange: The Fintech Times asked Should we be scared of AI, what do you think are the biggest risks? and we answered:

We should not fear AI per se, but rather we should be scared of its premature deployment in settings where it has not been thoroughly tested. We should work more on establishing acceptance criteria that ensure no damage can occur, and monitor AI systems constantly, always ready to override them when meeting with unpredictable outcomes.

Are You Ready for Digital Wealth?

The Italian financial daily Milano Finanza made room for Objectway’s contribution speaking of how Big Data, Artificial Intelligence, and the Internet of Things change clients’ behaviors and expectations.

On March 19th, our CEO and founder Luigi Marciano was featured on the article Siete pronti per il Digital Wealth? (Are You Ready for Digital Wealth?). Here’s an excerpt from Luigi’s intervention (translated from the Italian original version):

The fourth industrial revolution is fostering both a fast technological evolution and an equally fast-changing of investors’ behaviours in the Wealth Management market, pushing on backs so that they rethink how they manage customer relationships.

The new generation of clients wants to be more involved in investment decisions and expects a user experience that is comparable with what they find in other sectors. Banks will have to face new players (Amazon, Facebook, Google) that have the technology and user experience at the centre of their offering.

Big Data, Pain and Pleasure

Likewise, on June 29th, on Milano Finanza, in the article Big Data, croce e delizia (Big Data, Cross and Delight) we had the opportunity to explain why managing information about clients is more and more strategic.

Robotic Automation, Natural Language Processing, or machine learning, these are recurring terms wherever technology is impacting on markets, and private banking, wealth management, and investment management are no exception. Yet there’s a significant gap between firms wanting to invest and actual awareness of how to use them to offer better user experience and a complete, omnichannel customer journey.

Putting ethics, law, psychology to work on issues regarding the use of Artificial Intelligence is key in mastering the new industrial revolution in wealth management. As Georgios said,

We shouldn’t fear AI in itself, but its misuse in environments where the matter was not thoroughly studied. Focusing on defining criteria to prevent damage will be essential and we’ll have to continuously monitor artificial intelligences, to bypass them when the need arises.