Customer Conference Agenda

Sorrento 13-15 April 2026

Discover the full event agenda and stay ahead of every moment.
Here you can access the complete program, review all session timings, and keep track of key activities.

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Monday, 13th April 2026

FROM 5:00 PM

Signature Gala Dinner in the unique setting of Villa Zagara, Sorrento.

Tuesday, 14th April 2026

9.00 AM – MORNING SESSION:

TRACK: STRATEGIC VISION & MARKET INTELLIGENCE

9:00 AM – 9:15 AM

Luigi Marciano, Founder & Group CEO – Objectway
Dr. Leda Glyptis, Renowned Author and Advisor

9:15 AM – 9:40 AM

Exclusive Market Research – Hannah Freegard, Deputy Editorial Director – FT Longitude

9:40 AM – 10:00 AM

Objectway’s Vision & Proposition – Alberto Cuccu, COO International – Objectway

Keynote Speech Influencer

10:00 AM – 10:20 AM

Beyond Resilience: Patterns of Success in Fintech and Digital Transformation
Dr. Leda Glyptis, Renowned Author and Advisor

10:20 AM – 10:50 AM

Coffee Break

TRACK: SCALING CLIENT EXPERIENCE & PROPOSITION INNOVATION

Focusing on how to scale your offerings and customer base while maintaining the ability to personalise services, advisory and investment proposals.

Keynote

10:50 AM – 11:15 AM

How AI can help deliver superior customer experience in wealth management
Edoardo Zavarella, Principal Consultant – Forrester

Leading Testimonials

11:15 AM – 12:00 PM

Scaling client experience excellence: preserving heritage, enabling future growth
Simonetta Rigo, Chief Client Officer – Rathbones Group
Laura Faverzani, CEO Canada & Managing Director – Digital Client Management – Objectway
Proposition innovation beyond products – designing the future of advisory
Omar Campana, COO – Zurich Bank
Nicola Pepè, Business Development Director – Objectway

12:00 PM – 12:45 PM

Industry Panel Discussion

Moderator: Hannah Freegard, Deputy Editorial Director – FT Longitude
Dr. Stefanie Auge-Dickhut, Head CC Future Financial Services – BEI St. Gallen
Paolo Magnani, Deputy Managing Director – Credem
Maarten Lindner, Lead Investment Products – Rabobank
Tariq Khan, Business Development Director UK & MENA – Objectway

12:45 PM – 2:15 PM

Networking Lunch

2.15 PM – AFTERNOON SESSION:

TRACK: SCALING OPERATIONAL EFFICIENCY AND RESILIENCE

Analysing how to scale your operational structure by optimising processes and applications, leveraging technology, automation, AI and modular architectures.

2:20 PM – 2:40 PM

Keynote

Operational scale through trusted automation and disciplined process design
Ashley Longabaugh, Head of Wealth Management – Celent

2:40 PM – 3:30 PM

Leading Testimonials

Operational foundations for scalable fund services – efficiency, resilience and service oriented platforms
Andrea Cattaneo, Head of Italy, Switzerland & Iberia Securities Services – BNP Paribas
Gianbattista Geroldi, CEO Italy – Objectway
Scaling bank consolidation – a platform blueprint for efficiency, stability and future growth
Eric Van Der Deijl, Country Operating Officer – ABN AMRO Bank
Karl im Brahm, CEO DACH – Objectway

3:30 PM – 4:00 PM

Coffee Break

4:00 PM – 4:50 PM

Industry Panel Discussion

Moderator: Stephen Wall, Founder – The Wealth Mosaic
Nicola Morrison, Operations Director – Ramsey Crookall & Co.
Charles Harper, Head of Offshore Investments – Standard Bank Group
Mauro Panebianco, Partner – Asset & Wealth Management EMEA Advisory Leader – PwC
Alberto Cuccu, COO International – Objectway

4:50 PM – 5:00 PM

First Day Wrap Up

FROM 6:00 PM

EXCLUSIVE GOLDEN HOUR APERITIF – DRINKS & DINNER-STYLE APERITIVO WITH PANORAMIC SEA VIEWS

Wednesday, 15th April 2026

9.00 AM – MORNING SESSION:

Welcome & Introduction

9:00 AM – 9:10 AM

Dr. Leda Glyptis, Renowned Author and Advisor

TRACK: SCALING AS-A-SERVICE MODELS THROUGH PARTNERSHIPS

Leveraging as-a-service solutions and strategic partnerships, boosting agility, simplifying operations and accelerating innovation.

9:10 AM – 9:30 AM

Keynote

Master complexity to unlock scale: the as-a-service imperative for wealth, banking and asset management
Manuel Pincetti, Partner – Monitor Deloitte

9:30 AM – 10:05 AM

Leading Testimonials

Creating value through partnership – building integrated ecosystems across the value chain
Simona Feudatari, Chief Operating Officer – Indosuez Wealth Management Italia
Lara Boccotti, Deputy COO – Amundi SGR
Giorgio Solcia, Country Managing Director – CACEIS Bank
Gianbattista Geroldi, CEO Italy – Objectway

10:05 AM – 10:35 AM

Coffee Break

10:35 AM – 11:40 AM

Industry Panel Discussion

Moderator: Manuel Pincetti, Partner – Monitor Deloitte
Dennis Wallestad, Head of Pershing EMEA – BNY Pershing
Karl De Borger, Head of Sales & Relationship Management – KBC Securities Services
Thomas De Nil, Head of Savings & Investments – vdk bank
Stefano Zai, Business Development Manager Divisione IT Services – Ricoh
Florindo Pascarella, Presales Solutions Architect – Dell Technologies
Morgan Polidori, Sales Lead Vertical FSI and Strategic AI Accounts Italy – Equinix
Dr. Alexander Cassar, CEO UK – Objectway